Bijoux wedding full#

This decision rests with the insurer, who will consider the cover offered by the policy and the contract they have with the customer. “UK General is a distributor of a number of insurance products, including wedding insurance, but we are not the insurer of the policy, so we do not have the final say in whether or not a claim is paid. We understand wholeheartedly the difficult situation that couples looking to get married in the coming weeks are facing. “We acknowledge that our customers expect to be able to make a claim on their wedding insurance policy as a result of having to postpone their wedding, and when their claim is turned down it is extremely upsetting. “We are not in a position to comment on specific cases, but we are aware that a number of our Wedding Plan and Debenhams Wedding Insurance customers have had their claims rejected. UK General offers wedding insurance products under brand names including Wedding Plan Insurance and Debenhams Wedding Insurance. “We do not believe that refunds are appropriate and we must operate as a responsible business if we are to avoid an existential crisis and protect the business and the livelihoods of our 200 staff.” We asked if Bijou would consider offering refunds to couples whose weddings have been cancelled and don’t wish to rebook. Again, we did not choose to close our venues.

We are instead working with each couple individually to reschedule their wedding to a later date. We asked Bijou whether customers are entitled to a refund. We have not followed up or chased any cancellation charges during this period and anyone without functioning insurance has been offered a broad range of postponement options.”

Bijoux wedding full#

We provided full cancellation charge information to all impacted couples so that those with insurance could make a claim. This presents an entirely fair and balanced proposition for the customer and all couples are strongly advised to take out wedding insurance. The wedding industry, because of its high fixed costs, limited seasonal date availability and, in most cases, it only being possible to service one wedding per day (and thus realistically two per week on average across the year), has a well-established structure with cancellation charges to protect the supplier and wedding insurance to protect the couple. “The decision to close our venues was imposed on us by the government as a result of the ongoing pandemic.

We asked Bijou why customers have to pay an 80% cancellation fee.

We also call on the insurance industry to honour policies taken out which should be paying out to customers during this extraordinary time. “We will continue to work with our customers constructively to find future dates that will work so that their special day is not lost. This involves compromise on all sides to find dates that work in the future. As a family-run business we are taking a considerable hit to our own livelihoods and trying to protect the 200 brilliant people we employ to make the weddings such a success. The vast majority of our customers are working with us to move their weddings to later dates, as we are being as flexible and supportive as possible. $(this).closest('#shortNewsletterFormConfigWrapper').find('.In a statement, the company said: “We are heartbroken that this is such a difficult time for couples who have had their plans to get married thrown into disarray by coronavirus.